Your satisfaction is important to us. If your purchase does not meet your expectations, we provide a 30-day return and exchange period to help make your shopping experience as convenient as possible.
30-Day Return and Exchange Period
Customers may request a return or exchange within 30 days of receiving their order. Eligible items may be returned for a full refund or exchanged for another product of equal or lower value.
To qualify for a return or exchange, merchandise must remain unused and unwashed, be in its original condition, and have all original tags attached. Items that do not meet these requirements may not qualify.
Damaged or Faulty Products
If your order arrives damaged or contains a defective item, please get in touch with our customer service team as soon as possible. Include your order number and a clear explanation of the problem.
After reviewing your request, we will explain the return procedure. Depending on the situation, we will arrange a refund or provide a replacement product at no additional charge.
How to Request a Return or Exchange
Please follow the steps below to submit your return or exchange request.
- Contact Customer Support:
Email our support team with your order number and the reason you would like to return or exchange the item. For damaged or defective merchandise, please attach clear photographs showing the issue. - Wait for Return Instructions:
Our team will review your message and send you the necessary return instructions, including the designated return address and any forms or supporting documents required. - Prepare Your Package:
Place the item securely in its original packaging whenever possible. Include the original tags and any accessories supplied with the product. Returned merchandise must be unused, unwashed, and in its original condition to qualify for a refund. - Send the Package:
Ship the parcel through your preferred carrier or arrange a pickup with the shipping provider. - Return Review and Confirmation:
Once your package reaches us, we will inspect the returned merchandise to confirm that it satisfies our return requirements. We will notify you by email after your return has been reviewed and approved.
Order Cancellation
If you need to cancel an order, please contact our customer service team promptly and provide your order number. Cancellation requests can only be accepted before the order enters processing and shipping.
Once an order has been dispatched, cancellation is no longer available. However, you may request a return or exchange if the order meets the conditions outlined in this policy.
Refund Processing
After your returned item has been delivered to us and inspected, we will email you to confirm receipt. If your return is approved, the refund will be issued to your original payment method.
Please allow approximately 5–7 business days for the approved refund to be processed and credited to your original payment method.